Return & Refund Policy
At Dharwala.com, customer satisfaction is important to us. If you experience any issue with your order, we will do our best to assist you.
Eligible Returns
Returns may be accepted in the following situations:
- Damaged product received
- Defective product received
- Incorrect item delivered
Return Request Timeline
Customers must notify us within 48 hours of receiving the order.
To process a return request, we may ask for:
- Order Number
- Product photographs
- Packaging photographs
Non-Returnable Items
Returns may not be accepted for:
- Used products
- Products damaged due to misuse
- Customized or special-order items
Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited through the original payment method whenever possible.
Replacement Policy
Where applicable, a replacement product may be provided instead of a refund.
Need Assistance?
If you have questions regarding returns or refunds, please contact our support team with your Order ID.
We are committed to providing a fair and transparent return process for all customers.